Warranty
Lifetime Manufacturing Warranty
We provide a Lifetime Manufacturing Warranty against manufacturing defects on fine jewelry items purchased from www.FrontJewelers.net. If you believe your item possesses a manufacturing defect, please email service@frontjewelers.net for instructions to send your item in for immediate inspection. If it is determined your item has a manufacturing defect, necessary repairs will be made. If it is determined that your item does not posess a manufacturing defect, we will provide you with a quote for the necessary repairs. Manufacturing defects are very rare and will almost always present themselves quickly. This warranty is available only to the original purchaser and is not transferrable.
Wear and tear on jewelry, especially jewelry worn on the hands, should be expected as gold can wear down over time. Jewelry that is damaged from wear and tear is not considered defective.
Front Jewelers reserves the right to refuse warranty service and/or void a customer's warranty if it is determined that their jewelry has not been properly maintained, has been abused, tampered with, modified by another jeweler, damaged by improper use or possesses excessive damage. If another jeweler modifies your jewelry in any way, the Warranty on your jewelry will be automatically rendered null and void.
Complimentary Maintenance
We provide select complimentary maintenance on fine jewelry purchased from FrontJewelers.net for 2 years post-purchase. Maintenance services covered are prong tightening, side stone replacement for stones under .05ct, polishing, cleaning, black and white rhodium reapplication and a one-time free resizing up or down one full size should your ring not fit perfectly upon receipt. Complimentary Maintenance is available only to the original purchaser and is not transferrable.
If a ring is sized more than 2 times, it will no longer be covered for side stone loss or cosmetic imperfections. If you are unsure of your ring size, we recommend having your finger professionally sized either before your purchase or before sending your ring in for your one-time free resizing. Repeated sizing significantly compromises the structure of rings.
Front Jewelers reserves the right to refuse Complimentary Maintenance and/or void a customer's warranty if it is determined that their jewelry has not been properly maintained, has been abused, tampered with, modified by another jeweler, damaged by improper use or possesses excessive damage. If another jeweler modifies your jewelry in any way, the Warranty on your jewelry will be automatically rendered null and void.
Shipping to/from Front Jewelers is the customer's responsibility. Please always request updated shipping instructions before shipping any packages to Front Jewelers by emailing service@frontjewelers.net
Jewelers Insurance
We highly recommend that all customers obtain insurance on their jewelry to cover any exclusions to this Warranty or Complimentary Maintenance including but not limited to; center stone loss or damage, loss of side stones greater than .05ct, jewelry theft, jewelry loss, jewelry damage etc.
Front Jewelers is not an insurance company and we do not sell insurance, however, we always refer our customers to obtain a free insurance quote from A Perfect Circle by Jewelers Mutual Insurance Company. You may do so by entering Jeweler Code A02093 at www.PerfectCircleInsurance.com/Protect
- Front Jewelers will always assist in any way possible with jewelry issues not covered by our Warranty. We will perform repairs and/or supply replacements promptly and invoice either the customer directly or their insurance company if applicable.