Our 30 Day Risk-Free Return Policy
At Front Jewelers, we provide complimentary 30 day returns to ensure you are 100% happy with your purchase! If for any reason you are not satisfied with your purchase, simply return it in unworn condition within 30 days for an exchange or refund. Custom jewelry cannot be returned or exchanged. Shipping charges are not refundable.
Front Jewelers also provides one complimentary resizing (+/- one full ring size) for all engagement rings within 3 months of purchase!
For our return, exchange and resizing shipping instructions, please email service@frontjewelers.net
Custom Orders:
Production on custom orders begins immediately upon payment. Custom orders cannot be cancelled and cannot be refunded once they have been placed. Custom orders ship once paid in full.
Layaway Payments:
Layaway payments are applied as and are only refundable as store credit.
Exchanges and Upgrades Beyond 30 Days of Purchase:
On a one-time-basis per customer, beyond 30 days of purchase, non-custom made items can be sent in to be assessed for a store credit amount which can be used toward the purchase of any in-stock items. The amount will be less than the original purchase price of the item as it must be disassembled, melted and repurposed. Promotions and discounts cannot be applied to exchanges. Any remaining excess balance on an exchange shall be applied as a store credit which can be used at any time. Custom jewelery is excluded from this policy as it cannot be exchanged. Center stones can be upgraded in size if the setting allows.
Return Process:
Refunds are processed within 1-2 days of receipt of your returned item. Please note that items which have been modified and/or sized by a jeweler other then Front Jewelers or that show signs of wear cannot be accepted for return.
Preparing A Return:
- We are here to help. Email our customer service department at service@frontjewelers.net to obtain our shipping instructions.
- Package your item along with all of the documents that were provided with it. Remember: For security, DO NOT use the term "Jewelry" anwhere on your shipping labels.
- Ship your package via US Postal Service Registered Mail, FedEx or UPS insured for the total value of the contents, and obtain a receipt from the facility at which you drop off your package for shipment.
- Once we receive your shipment, we will begin processing your refund. Refunds are applied to the original source of payment. Although Front Jewelers processes refunds within 1 business day of reciept, your financial institution can take up to 5 business days (in rare occasions 10 business days) to complete the refund on their and restore the funds to your account.